Terms of Service
Last updated October 22, 2026. Plain language on purpose.
1. What Voxhila is
Voxhila (voxhila.com) is a self-serve web service that dubs training and course videos from English into other languages using artificial intelligence. You upload a video, you can watch a free 15-second preview of the dub, and you can buy the full dubbed video. Lip sync is part of the service and is priced as section 4 describes. There is no subscription and no account. Your email address is your identifier: it is how we send your download link and how you reach us about your order.
2. Who operates Voxhila
Voxhila is operated by Voxhila AI, doing business in Los Angeles, California. Contact: hello@voxhila.com. Voxhila is not a registered trademark.
3. Eligibility and your authority to upload
You must be at least 18 years old, or have a parent or guardian's permission, to buy from Voxhila. By uploading a video, you represent that you own it or have all rights and permissions needed to have it dubbed, including the rights of any people who appear or speak in it.
4. How ordering works
- Upload a video up to 60 minutes long (MP4, MOV, M4V, WebM, or MKV).
- Watch a free 15-second lip-synced preview of your own video. No payment details required. Free previews are limited: one per email address in any 30 days, with a daily limit per internet connection as well, and a preview may be voice-only when our monthly preview budget is used up.
- Before you pay, we measure your video and show the exact price. The price is per minute of video, per language, with a one-minute minimum per language. It depends on how much of the video shows a face, because lip sync costs more than voice dubbing. The current rates are shown on the upload page.
- You pay the full price before processing starts. Payment is handled by our payment provider; we never see or store your card number.
- After payment, your video is dubbed and lip-synced wherever a face is on screen. We aim to deliver within 6 hours; section 6 explains the automatic refund if we miss that deadline.
- We email your download link to the address you provide. Make sure it is correct, because we cannot resend to a different address without verifying your order.
5. What you receive
A successful order delivers your video dubbed into each language you chose, as a downloadable MP4 with the dubbed voice and lip sync on the parts of the video that show a face, plus subtitle files (SRT and VTT). Where lip sync could not be made for a part of the video, that part carries the dubbed voice over the original picture. Subtitle files are produced by our dubbing provider; if it cannot produce them for a language, that language is still delivered, without subtitles.
6. Refunds
- If dubbing fails for a language, we refund that language's share of the price automatically, and you keep the other languages.
- If lip sync cannot be made for part of your video, we refund the lip-sync share of the price for that part automatically, and you keep the dubbed video.
- If your order is not delivered within 6 hours of payment, we refund the full amount automatically, and we still deliver the video when it is ready. Time your order spends on hold does not count toward the 6 hours. Your order can be held while one of our providers will not accept work, or while we review a very large order before it runs. If your order is held for more than an hour, we email you to explain the delay.
- Completed orders that delivered a dubbed video are not otherwise refundable.
- Refunds go back to the original payment method and can take several business days to appear, depending on your bank or card issuer.
7. Your uploads and our limited license
You keep all rights to your video. To provide the service, you grant us a limited, temporary license to upload, copy, process, and store your video and its dubbed versions for the sole purpose of fulfilling your order, and to delete them afterward under our retention policy. This license ends when your files are deleted.
8. Prohibited uses
You may not use Voxhila to:
- Upload or process content that is illegal, or that infringes anyone's copyright, trademark, privacy, or other rights.
- Create synthetic media of a real, identifiable person without that person's consent, or use dubbed output to deceive, defame, or impersonate anyone.
- Upload content that is pornographic, hateful, violent, or that exploits children.
- Interfere with the service, attempt to bypass its limits, or resell access to it.
- Use the service in any way that violates the acceptable-use policies of our providers (ElevenLabs and fal.ai).
We may refuse or cancel any order we believe violates these rules, and we may report illegal content to the authorities.
9. Copyright complaints
If you believe content processed by Voxhila infringes your copyright, email hello@voxhila.com with a description of the work, where it appears, and your contact information. We will review and act on valid notices.
10. AI-generated output: accuracy is not guaranteed
Dubbing, translation, and lip sync are produced by artificial intelligence. They can contain errors in translation, timing, pronunciation, or meaning. Voxhila does not guarantee the accuracy, completeness, or fitness of any output for any purpose, including safety-critical or compliance training. You are responsible for reviewing dubbed output before you rely on it or distribute it.
11. AI presenters in our marketing
The presenters in Voxhila's demo videos and marketing materials are AI-generated avatars. The dubbing and lip sync shown are real Voxhila output. We label AI-generated presenters and voices wherever they appear.
12. How your data is processed (subprocessors)
To dub your video, we send it to our providers:
- ElevenLabs: receives your video's audio and the video segments needed to generate the dubbed audio.
- fal.ai: receives your video and the dubbed audio to generate lip sync.
Our payment provider receives your payment details to process the charge. Our email provider receives your email address to send your download link. These providers process data under their own terms and security practices.
13. File deletion
We delete your uploaded video 48 hours after you upload it. If an order from your upload is still being made at that point, we keep the video until the order is delivered or closed, and delete it then. We delete all output files 48 hours after your order is delivered or closed. Free previews and their clips are deleted 48 hours after the preview is made. After deletion we cannot recover any of these files, so download your files promptly.
14. No warranties
Voxhila is provided "as is" and "as available." To the fullest extent allowed by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or meet your requirements.
15. Limitation of liability
To the fullest extent allowed by law, our total liability for any claim arising from your use of Voxhila is limited to the amount you paid for the order giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or business opportunity, even if we were advised of the possibility.
16. Your indemnity
You agree to indemnify and hold harmless Voxhila AI from claims, damages, and expenses (including reasonable legal fees) arising from your uploads, your use of the service, or your violation of these terms.
17. Suspension and changes to the service
We may suspend or discontinue the service, or refuse any order, at our discretion, including for suspected abuse or provider outages. We may update these terms; the version in effect at the time of your order applies to that order. Material changes will be posted on this page with a new date.
18. Governing law and disputes
These terms are governed by the laws of California. Before filing any claim, contact hello@voxhila.com so we can try to resolve it informally. Any dispute not resolved informally will be brought exclusively in the state or federal courts located in Los Angeles County, California, and you consent to their jurisdiction.
19. Entire agreement and severability
These terms are the entire agreement between you and Voxhila regarding the service. If any part is found unenforceable, the rest remains in effect.
20. Contact
Questions about these terms: hello@voxhila.com.