Privacy Policy
Last updated October 22, 2026. Plain language on purpose.
1. Who we are
Voxhila (voxhila.com) is operated by Voxhila AI, Los Angeles, California. Contact for privacy questions: hello@voxhila.com.
2. What we collect
- Your email address. You provide it so we can send your download link and contact you about your order. It is the only account-like identifier we keep. There are no accounts and no passwords.
- Your uploaded video (MP4, MOV, M4V, WebM, or MKV, up to 60 minutes) and the dubbed and lip-synced versions we generate from it.
- Order information: date, language chosen, price paid, and refund status.
- Basic technical data: IP address and browser information, used for rate limiting, fraud prevention, and keeping the service running.
- Payment details are handled by our payment provider. We never see or store your card number.
3. What we do not collect
No accounts, no passwords, no user profiles, no advertising trackers, no cross-site behavioral profiling.
4. How we use your information
- To process your order: dub your video, generate lip sync, and email your download link.
- To handle refunds, support requests, and order lookups by email.
- To prevent fraud and abuse and keep the service stable.
- To meet tax, accounting, and legal obligations.
We do not sell your personal information, and we do not use your videos to train AI models.
5. Who processes your data (subprocessors)
- ElevenLabs: dubs your video's audio into the target language. They receive your video's audio and the video segments needed for dubbing.
- fal.ai: generates lip sync. They receive your video and the dubbed audio.
- Payment provider: processes your payment.
- Email delivery provider: sends your download link and order emails.
- Hosting provider: runs voxhila.com.
These providers process your data to perform their function and under their own privacy terms. Your video and audio leave our systems during processing. We cannot control their internal retention, and we choose providers with published security practices.
6. How long we keep things
- Uploaded videos: deleted 48 hours after you upload them; if an order from an upload is still being made at that point, the video is kept until the order is delivered or closed and is deleted then. Free-preview clips: deleted 48 hours after the preview is made. Generated output files: deleted 48 hours after your order is delivered or closed. After that they cannot be recovered.
- Copies held by our dubbing and lip-sync providers while your order or preview is made are deleted as soon as we have collected the result. If a deletion fails, we keep retrying until it goes through. Copies at our lip-sync provider also expire on their own 48 hours after they are made.
- Email address, business name and tax details on an order: deleted with the files, 48 hours after the order is delivered or closed. A hashed form of your email address is kept for up to 31 days to apply the free-preview limit (one free preview per address in any 30 days). The hash does not contain or reveal your address.
- A minimal order record without personal data (order number, payment reference, amounts, refunds, dates): kept 180 days so we can answer payment disputes, then deleted.
- Technical logs and security diagnostics (network address, browser data): deleted or anonymized within 30 days.
7. Your rights
Email hello@voxhila.com to ask what information we hold about you, to correct it, or to delete it. We will respond within a reasonable time. Deleting your email address means we can no longer look up or re-send your order.
8. California privacy rights
We do not sell personal information and do not share it for cross-context behavioral advertising. California residents may request to know, delete, or correct their personal information by emailing hello@voxhila.com. We will not discriminate against you for exercising these rights.
9. European visitors
If you use Voxhila from the European Economic Area or the United Kingdom, you have rights under the GDPR or UK GDPR, including access, correction, deletion, restriction, portability, and objection. Our legal basis for processing is performance of our contract with you (fulfilling your order) and our legitimate interests in operating and securing the service. To exercise your rights, email hello@voxhila.com.
10. Children
Voxhila is not directed at children under 13, and we do not knowingly collect their information. If you believe a child has provided information, contact us and we will delete it.
11. Security
We use reasonable technical and organizational measures to protect your information, including encrypted connections and limited retention. No system is completely secure, and we cannot guarantee absolute security.
12. Cookies
We do not use advertising cookies or third-party tracking cookies. Our payment provider may set its own cookies during checkout, governed by its own policy.
13. Changes to this policy
We may update this policy and will post the new version here with a new date. The version in effect at the time of your order applies to that order.
14. Contact
Privacy questions or requests: hello@voxhila.com.